Terms
Atelier911 reserves the right to refuse service, remove or edit content, or cancel orders at their sole discretion. You will be emailed your receipt, pick up tracking information and details regarding your order.
Shipping
Atelier911 will attempt to ship all merchandise within two business days of purchase unless otherwise specified. Dependent on the location of the manufacturer in which your item was purchased from, lead times can range anywhere between 3-5 business days on stock items. For items with lead times greater than 5 days, the lead times will be specified in the description. Atelier911 will not be liable for any loss, damage, cost, or expense related to any delay in shipment or delivery.
Returns
Merchandise purchased from Atelier911 may be returned within 10 days of delivery if accompanied by original receipt and be in new condition and in the original packaging. Returns must be pre-authorized by emailing info@atelier911.com. Atelier911 will not be responsible for any costs associated with shipping the return. Actual cost of shipping the item to you will not be credited or refunded. Claims for defective or damaged items must be filed within 5 days of delivery. Please inspect your items immediately upon delivery. Claims received after 5 days of delivery will be subject to respective vendor warranty policies. All lighting and electronic products may be subject to a minimum 25% or maximum 50% restocking fee in addition to any shipping charges incurred.
Order cancellation
Orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee in addition to any shipping charges incurred.
Orders cancelled after 24 hours may be subject to a minimum 25% or maximum 50% cancellation and restocking fee in addition to any shipping charges incurred.
Atelier911 reserves the right to modify or change the terms of use of this site with or without notification.
User Warranties
In placing an order, you warrant that you are over 18 years of age, and that you are providing accurate, true, and complete information, and that you have the authority to place the order.
Disclaimer of Warranties
You expressly understand and agree that your use of this site is at your sole risk and that this site is provided on an “as is” and “as available” basis. Auros makes no representations or warranties of any kind, express or implied, as to the operation of this site or the information, content, materials or products included on this site. Indemnification